The brochure described it as a gently-sloping back garden. But when Alan and Jackie Carter prepared to move into their newly-completed four-bedroom Bellway house, they were horrified to discover what could only be described as a cliff towering above it.

The lack of communication and excuses are adding to sheer frustration and I if I could I would withdraw from this property. There is no commitment from the builders at all, they don't work weekends even though they are dramatically behind.

We purchased a 2 bed flat from DWH in May 2003. We only went to look at the Development with no intention to buy and came away determined to purchase one of the flats. The deposit was down within a week. The flat was near complete and had only the kitchen, sanitary ware, skirting etc to fit.

When the Gallimores from Rhoose Point bought their £200,000 house, they discovered a unique water feature that they could do without. Most new houses, when bought, have a few snags which need correcting but weeks after buying a new house in Rhoose Point in the Vale of Glamorgan, Paul and Karen Gallimore faced a rather more pressing problem.

Moved in June 2004 with a combined snag list of over 200 items. At present we still have no floor coverings upstairs due to unlevel floors. We are facing a bill of ?3000 to pay for someone else to fix the floors. Redrow are ignoring our phone calls and are refusing to pay for floors to be fixed properly.

This article has been compiled from the mass of e-mails we receive from Fairford Leys residents concerning the problems of buying a new home in this development and we hope it will be helpful to anyone considering buying a property here.

Drumbow Homes are the worst builders I have experienced for snagging. and in general. I had to involve NHBC to exert pressure on them to do anything.

Furious homeowners in Portishead are threatening to stage a sit-in at the offices of dock developer Crest Nicholson - unless complaints about their homes are sorted out.

Angry homeowners protesting about problems with their £400,000 luxury Barratt Homes (archive) have staged a demonstration on a prestigious Barratt estate.

Residents on The Hawthorns development in Burnside, Rutherglen, say they have suffered a catalogue of problems since they bought their dream homes.

Flooding, running sewage, overflowing toilets, windows that do not close, shoddy workmanship and poor customer service are just some of the complaints made by disappointed homebuyers after they moved into the KingsOak development in Weston Village.