Totley Hall Drive sounds charming and looks immaculate. But beneath the surface, things aren't quite as perfect as they seem. The estate in Sheffield was built in 2000 by Westbury Homes, a company that's now part of Persimmon Homes - the UK's biggest house builder.

Getting the keys to a brand-new house that no-one but you has lived in before is a tempting idea. And there are lots of people for whom that dream comes true each year. Last year around 160,000 new homes were built, with the total set to increase by 50,000 a year.

Eyesore, soul-sapping housing that short-changes the people who have to inhabit it is not the exception but the norm, according to a new report.

Residents on a Lancashire estate have slammed house builders Redrow, saying roof tiles have fallen off homes they built for the third time in two years.

Are you being treated unfairly by a retailer, company, organisation or local council? Are you caught up in a bureaucratic storm or being wrapped up in red tape? Have you complained, but feel like you’re getting nowhere?

Builders Bellway Homes North East jumped into action when I asked for an explanation about Andrew Hutchinson's complaint.

I have not seen anything about Antler homes on this site before so let me be the first to dispel the myth that they portray of being a company at the upper end of the quality marke with ‘renowned attention to detail’. See their website at Antlerhomes.co.uk for more hype.

THEY say home is where the heart is - but a fed up group of residents today claimed buying new property on an Ipswich estate has left them wishing they had never bothered. All 16 homeowners in Cranberry Square, Ravenswood, have levelled an angry blast at Bellway, criticising the developer for failing to deliver the dream home they say they were promised.

Well it seems Crest have now changed their minds. They phoned to confirm our completion date yesterday for 5th October 2006. But when I mentioned snagging they said it was against policy and I should not have been told it was ok. After talking with 2 different people on the matter they have completely ruled out us having a snagging inspection carried out before we move in.