The brochure described it as a gently-sloping back garden. But when Alan and Jackie Carter prepared to move into their newly-completed four-bedroom Bellway house, they were horrified to discover what could only be described as a cliff towering above it.

The lack of communication and excuses are adding to sheer frustration and I if I could I would withdraw from this property. There is no commitment from the builders at all, they don't work weekends even though they are dramatically behind.

When the Gallimores from Rhoose Point bought their £200,000 house, they discovered a unique water feature that they could do without. Most new houses, when bought, have a few snags which need correcting but weeks after buying a new house in Rhoose Point in the Vale of Glamorgan, Paul and Karen Gallimore faced a rather more pressing problem.

Moved in June 2004 with a combined snag list of over 200 items. At present we still have no floor coverings upstairs due to unlevel floors. We are facing a bill of ?3000 to pay for someone else to fix the floors. Redrow are ignoring our phone calls and are refusing to pay for floors to be fixed properly.

Furious homeowners in Portishead are threatening to stage a sit-in at the offices of dock developer Crest Nicholson - unless complaints about their homes are sorted out.

Angry homeowners protesting about problems with their £400,000 luxury Barratt Homes (archive) have staged a demonstration on a prestigious Barratt estate.

Residents on The Hawthorns development in Burnside, Rutherglen, say they have suffered a catalogue of problems since they bought their dream homes.

Flooding, running sewage, overflowing toilets, windows that do not close, shoddy workmanship and poor customer service are just some of the complaints made by disappointed homebuyers after they moved into the KingsOak development in Weston Village.

The Bannings were approaching retirement and had saved for years to buy their home. Dianne Banning told Watchdog, "We now face the prospect of our nest-egg being swallowed up with all the problems. The rendering on the front of the house has cracked and it's going to be a destructive and expensive process to investigate what has happened.

WHEN PR executive Heather Scott moved into a new six-bedroom detached house in the East Lothian village of East Saltoun, she wanted to be sure it had been finished to the high standards she expected. Homes on the exclusive 21-property estate sell for £350,000 upwards - and at that price it wasn’t an unreasonable request.

A family living in their £350,000 dream home are suing the builders after an independent inspector found 176 defects. Justin and Sarah Gardner say their Bryant Homes house in Headington has turned into a living nightmare because it is riddled with faults.