From rattling pipes to defective doors and poorly constructed brickwork, many residents find themselves in a ceaseless cycle of complaints and unfulfilled rectifications.

Instead of a pristine backyard, Doug discovered heaps of construction waste, litter, and off-cuts recklessly discarded. The garden fence, instead of providing a robust boundary, had nails protruding dangerously from the top.

A family's two-year battle against a flawed new house has revealed a disturbing tale of broken promises and unfulfilled expectations.