Drainage Debacle at St James' Park, Bishop's Stortford: One Family's Ordeal with Countryside Partnerships

Bishop's Stortford, Hertfordshire - A local family faces significant challenges due to alleged drainage issues stemming from the nearby new build estate, St James' Park, managed by Countryside Developments. Neil and Sarah Cranston have come forward to share their distressing experience, explaining how their £437,000 home has suffered severe water damage due to what they believe are inadequate drainage systems in the neighbouring development.

The Cranstons' problems began in June 2021 when their home experienced flooding. The situation worsened in September the same year with another bout of flooding, which led to excess water accumulating in their garden and patio.

The impact of the flooding was substantial. The water damage forced the Cranstons to temporarily vacate their home. On return, they were faced with persistent damp issues, which, according to an estate agent, have significantly diminished the property's resale value.

Further problems emerged as the damp conditions led to the growth of mould and mildew, affecting the indoor air quality and presenting health risks, especially to their four children. The flooding also caused damage to their furniture, appliances, and personal belongings, incurring additional financial strain as they sought to replace or repair these items.

In search of resolution, the Cranstons approached Countryside Developments, the company responsible for the St James' Park project. However, the developer denied the allegations, attributing the September flooding to "temporary ground conditions" unrelated to the development's drainage. Countryside acknowledged one flooding incident in September 2021, attributing it to work carried out by a specialist subcontractor.

The Cranstons also reached out to the East Herts District Council, who sent their local councillor to discuss the rising damp problem. Despite these efforts, the Cranstons find themselves amidst a struggle for compensation and resolution.

The ongoing situation has also taken a mental and emotional toll on the family. The legal efforts, coupled with the stress of living in a water-damaged home, have significantly impacted their well-being. Sarah, a midwife, has found it particularly challenging to balance her demanding profession with the ongoing home crisis.

This case highlights the potential implications homeowners might face when nearby land developments lack sufficient infrastructure to manage natural elements like rainfall. It also emphasizes the importance of clear communication and accountability among developers, local authorities, and residents to prevent such disputes and ensure the preservation of property values within the community.